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Privacy Policy

1. Introduction

Welcome to AirRefund.us. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, process, store, and protect your data. By accessing or using our services, you agree to the terms set forth in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Data: Full name, email address, phone number.
  • Flight Information: Flight number, airline name, travel dates, booking references.
  • Financial Information: Bank details (only for processing successful compensation claims).
  • Communication Data: Emails, chat logs, and other forms of correspondence.
  • Technical Data: IP address, browser details, device information, and cookies.

3. Purpose of Data Collection

We use your personal data for the following purposes:

  • To process and manage your compensation claims.
  • To provide updates about your claim status.
  • To comply with legal and regulatory requirements.
  • To improve our website, tools, and services.
  • To ensure security and prevent fraudulent activities.

4. Legal Basis for Data Processing

Your personal data is processed under the following legal bases:

  • Performance of a Contract: To fulfill our obligation in processing your compensation claim.
  • Consent: When you explicitly agree to marketing updates or communications.
  • Legitimate Interests: To improve services, prevent fraud, and ensure security.

5. Data Retention Policy

We retain your personal data only for as long as necessary to:

  • Complete your compensation claim.
  • Fulfill legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

6. Sharing Your Information

Your data may be shared with:

  • Airlines: To process compensation claims.
  • Legal Partners: If legal action is required for claim escalation.
  • Payment Providers: To securely transfer compensation payouts.
  • Regulatory Authorities: When legally required.

AirRefund.us will never sell or share your personal information for marketing purposes.

7. Data Security Measures

We implement advanced security measures to ensure your personal data is protected, including:

  • Data encryption during transfers.
  • Secure servers with limited access.
  • Regular security audits and vulnerability testing.

While we strive for the highest level of protection, no system is entirely immune to breaches.

8. Your Rights Under GDPR

Under GDPR and other data protection laws, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete information.
  • Right to Erasure: Request the deletion of your data.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to certain data processing activities.

To exercise these rights, contact us at support@airrefund.us.

9. Cookies Policy

We use cookies to:

  • Improve website functionality and performance.
  • Analyze website traffic and user behavior.
  • Provide a personalized browsing experience.

You can manage or disable cookies via your browser settings. For more information, refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. AirRefund.us is not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

11. Updates to Privacy Policy

AirRefund.us reserves the right to modify or update this Privacy Policy at any time.

  • Changes will be communicated via email or posted prominently on our website.
  • Continued use of our services after updates implies acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Dispute Resolution

Any disputes arising under this Privacy Policy will be resolved through:

  • Mediation or arbitration following US legal standards.
  • If unresolved, disputes will be settled in competent US courts.

14. Force Majeure

AirRefund.us will not be liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Airline insolvency
  • Government regulations
  • Cybersecurity incidents

15. Indemnification

You agree to indemnify and hold ClaimFlights.us harmless from any claims, damages, or legal fees resulting from:

  • Violation of this Privacy Policy.
  • Misuse of our services.
  • Failure to provide accurate information.

16. Acceptance of Privacy Policy

By accessing and using AirRefund.us, you confirm that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

For questions, concerns, or requests regarding your personal data, please contact us: support@airrefund.us